PRIVACY STATEMENT

The following privacy statement pertains to the use of this ELEVATE Aviation Solutions (hereafter referred to as ELEVATE) website.


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you make a private charter inquiry with ELEVATE, we collect the personal information you give us such as your name, email address and phone number. At this stage of the relationship we collect only that data which is necessary in order for us to contact you and provide our services. This data may be that of the person making the charter inquiry and not the actual passenger(s).

We do not share personal information with third parties, except as outlined below in Section 3, until you confirm by signature the acceptance of a quote and the terms of a charter contract. Once you sign the charter contract you authorize ELEVATE to collect and share the personal information of those who will be on board the aircraft, along with any other details we are required to collect, for the aircraft operator including their flight crew. 

The aircraft operator and crew requires the personal information of all individuals, as well as information on any pets, who will be on board their aircraft for security purposes, and if applicable, for customs and immigration purposes where a flight crosses international border(s). Your information could be shared with government bodies responsible for ensuring aviation security and the integrity of customs and immigration laws.

 

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to inquire about or to complete a charter booking, including verification of your form of payment, we imply that you consent to our collecting it and using it for that specific reason only.

ELEVATE does not collect personal data for marketing purposes unless you specifically choose to opt-in to such services. If we ask for your personal information for marketing use, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in to a marketing campaign and you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@elevatecharter.com. You may also unsubscribe from mailing lists by clicking on the unsubscribe button at the bottom of the email.

 

SECTION 3 - DISCLOSURE

We may disclose your personal information only if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SQUARESPACE

Our site is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to market our services to you. Your data is not stored by Squarespace Inc. Data you enter on our forms is passed through to ELEVATE, is not stored and cannot be retrieved by Squarespace Inc.


SECTION 5 - THIRD-PARTY SERVICES and LINKS TO OTHER SITES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as aircraft operators we contract or payment gateways that we may use to process your credit card, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Remember that certain third parties may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed from our website to a third-party, then your information may become subject to the laws of the jurisdiction(s) in which that third party or its facilities are located.

Once you leave our website you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our site uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

 

SECTION 6 - SECURITY

To protect your sensitive personal information, ELEVATE takes reasonable precautions and follows industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide ELEVATE with credit card information by phone, the information is immediately entered into a secure system, encrypted using secure socket layer technology (SSL) and stored encrypted by ELEVATE’s third party credit card processor. Your purchase transaction data is not stored by ELEVATE. It is stored only as long as is necessary to complete your purchase transaction by the credit card processor. After that is complete, your purchase transaction information is deleted. Your credit card details are only retained if they specifically authorize ELEVATE to retain this information for future use. In such cases the information is stored on a password-protected external device that is not connected to the internet.

ELEVATE’s third party credit card processor is Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant..

Payment:

FOR YOUR SECURITY, NEVER EMAIL CREDIT CARD INFORMATION TO US UNLESS WE SPECIFICALLY ASK FOR IT USING ONE OF OUR FORMS. Depending on the service offered we accept Electronic Funds Transfers (EFT) through major banks, wire payments, and certain credit cards.

 

SECTION 7 - COOKIES

The main purpose of a cookie is to identify users and commonly prepare customized web pages or to save information. We’ve listed the cookies that our site may use so that you can choose if you want to opt-out of cookies or not. Note that cookies used by third party links such as those contained in some of our blog posts are not listed here and are managed by those third parties.

Functional and Required Cookies

We use some necessary cookies because they allow visitors to navigate and use key features on our site. These cookies vary from time to time depending on the features in use. For example, Functional and Required Cookies help these features work:


Cookie Name. Duration. Purpose

Crumb. Session. Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

Recent Redirect. 30 minutes. Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

CART. 2 weeks. Shows when a visitor adds a product to their cart (if this feature is in use)

hasCart. 2 weeks. Tells us that the visitor has a cart

Locked. Session. Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

SiteUserInfo. 3 years. Identifies a visitor who logs into a customer account

SiteUserSecureAuthToken. 3 years. Authenticates a visitor who logs into a customer account

Commerce-checkout-state. Session. Stores state of checkout while the visitor is completing their order in PayPal

squarespace-popup-overlay. Persistent. Prevents the Promotional Pop-Up from displaying if a visitor dismisses it

squarespace-announcement-bar. Persistent. Prevents the Announcement Bar from displaying if a visitor dismisses it


Analytics and Performance Cookies

We use Analytics and Performance cookies to collect information on your behalf about how you interact with our site. Storing these cookies is how we are able to view site analytics, such as traffic sources, unique visitors, and shopping cart abandonment where applicable.

Cookie Name. Duration. Purpose:

ss_cid. 2 years. Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvr. 2 years. Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvisit. 30 minutes. Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvt. 30 minutes. Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cpvisit. 2 years. Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cookieAllowed. 30 days. Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your province, state, or country of residence.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell services and/or products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, then contact us at support@elevatecharter.com.